Inflatable Neck Stretcher Device

Shipping Time

We process and ship your order within 1 to 3 business days.


Delivery Time

All orders typically take 7-12 business days (all days except Sundays and public holidays) for delivery within the United States from the date of purchase.

*All estimated delivery dates are calculated based on average manufacturing times and your selected shipping method, and do not account for delays caused by vendor service disruptions and/or weather delays.

Shipping Fee

We only ship to United States now, the order from other countries is not accepted. And below is the shipping information to the United States:

Order Tracking

Usually, as soon as the order is sent, you will receive an email informing you of the tracking number of the order. If you do not receive an tracking number confirmation email, please wait, it may take a while, or please check your email spam folder. 

Incorrect Address

It is the customer’s responsibility to ensure that the entered delivery address is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. And the packages may be forced to be returned to us due to incorrect addresses. We will not be responsible for any returns or losses due to incorrect addresses.

Customs Tax

 If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.

Track Order
1. We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number within 24 hours.

2. Log in to 17track web: https://www.17track.net/en enter your tracking number, then click the “TRACK” button, the tracking information will show.

*NOTE: If the parcel is still under preparation, then the tracking information won’t show, please wait 1-3 days.

If you have tried the above ways still can not check your parcel tracking status, please contact our customer service at [email protected]

EASY HASSLE-FREE 30-DAY RETURN POLICY

We want you to feel comfortable and confident when shopping at gootodeal. That is why we offer an easy, hassle-free 30 day return policy.

RETURN/EXCHANGE CONDITIONS

• The item must be returned in a new condition and without having been worn, washed or altered, and with all their tags still attached.
• All items must be returned with their original boxes.
• All items must be returned in one package.
• The return is unfortunately not free of charge, you will be responsible for the return shipping cost. 

*We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition. You will be informed if we reject your return; you may choose to have the product sent back to you at your own expense.

*If you receive a product with any defects, we will reship it to you. All costs will be borne by gootodeal.

RETURN PROCESS

Please write to us at [email protected] and mention your order number and return/exchange request in the subject line, along with the reason and details of the return/exchange.

Following Information:

• Order number
• Proof of purchase
• Video or photo of the faulty product

Once your request for return/exchange is accepted, you will receive the return address. Please send the return according to the address given by customer service. 

Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. (New and unworn condition means that there are no scratches, marks, or blemishes on the items.)
Upon acceptance of your return, a refund will be issued to the original form of payment.

Handling Fee for Return

No handling fee to be charged to the consumers for the return of a product. You are only be responsible for the return shipping cost. 

REFUNDS

We strive to process refunds as quickly as possible. Once we have received and inspected your returned product, you can expect a refund within 3-7 working days.

• We will notify you by email once we have received your return and the refund has been processed.

• If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take time for your refund to be officially posted. (Usually 3-7 days).

*If you've done all of this and have not yet received your refund, please contact us at [email protected]

CANCELLATION

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund.

• If the order has been shipped, the order will not be canceled.

• If the order is not shipped but has been produced, we will charge 20% of the total order amount. (Processing and handling fees).

*Please contact our customer service at [email protected] to cancel your order.

Contact US:

Email: [email protected]

Phone: +86 18764730768